There are many advantages of switching to a VoIP phone system. Cloud-based VoIP phone systems are superior to traditional landlines in many respects, which is why so many companies are making the move over to VoIP.

Below we look at 8 advantages of using VoIP, which include cost savings, mobility, flexibility, and increased staff productivity. 

After reading all these benefits, you can contact NB Technology for advice on how to make the switch and which service provider to use. We’re experts in cloud-based VoIP phone systems and business internet services and we’d be happy to help with your migration.

Are VoIP phone systems better than traditional landline phones?

A hosted VoIP phone system works differently from a traditional landline phone system. VoIP uses an internet connection to transmit digital data which is stored in the cloud. 

There are a range of different third party VoIP phone system providers, each of which offer different rates, VoIP packages, integrations and features. These service providers are responsible for implementing and maintaining your VoIP system and for general security measures. VoIP providers can also process any requests for upgrades and take care of any software updates and security patches. 

With VoIP phone systems, you typically pay a monthly subscription based on the number of users you have. That means you only pay for what you actually need, and you can easily change, add or delete users and scale your business as needed. Many VoIP providers have mobile apps, so that their systems can be used and accessed from any device no matter where you are. 

Another key difference is the wide range of features and integrations that are possible with VoIP such as voicemail to email, caller ID, call recording, etc.

VoIP is also more flexible than traditional landlines because you can use it anywhere, from any device and you can also easily adjust the number of users you pay for, depending on how many staff you have each month. 

And because VoIP uses an internet connection to transmit data, you can save large amounts on long-distance and overseas calls.

8 advantages of using a VoIP phone system

Below are 8 advantages of using a VoIP phone system:

1. Easy phone system management

Compared with traditional phone systems, where you may have to wait a few days for a technician to come out and fix your problem, cloud-based VoIP phone systems can be managed remotely and online. You don’t necessarily need a headset - you can use softphones, your laptop or even your mobile phone. 

Depending on the service provider you choose, you will also get customer support and you won’t need any in-house technicians to troubleshoot problems. You can also easily manage users via a central dashboard - adding or deleting users so that you only pay for what you actually need. 

2. Cost savings and subscription model

VoIP contracts are typically on a subscription basis, where you pay per user each month. Some VoIP providers also get you to sign a service level agreement (SLA) with a longer contract period.

Because you only pay for the users you need, you can save costs - and you may not even need any extra phones or headsets. In addition, you can save costs on long distance or international calls, and you can save money by not having to purchase any expensive hardware.

3. Mobility

Depending on which service provider you choose, you may be able to use your mobile phone or other devices to make and receive VoIP calls via an app. This enables a mobile workforce and is perfectly suited to remote work and where employees need to travel for their jobs.

4. Flexibility

VoIP allows for flexibility in terms of where you use your phone (all you need is an internet connection), and also in terms of adding or removing users from your subscription which can be done in just a few minutes from your admin portal. 

This allows your business to remain agile and flexible to changes in staff, which also helps you scale your phone needs as your staff numbers change. 

5. Provides advanced customer service for your clients

VoIP provides many advanced features and functions that can help you improve your customer service and impress your clients and customers. This includes call forwarding and automated attendants who can answer calls and direct them to the correct department.

This can save you lots of money on call centre agents, and can allow you to provide 24/7 customer service. Interactive voice recognition (IVR) for example, provides a user-friendly menu of options to direct customer enquiries so that they can be dealt with more effectively and efficiently.

6. Rich features

There are a huge number of different features you can opt for with VoiP, depending on your business needs. This includes things like having your voicemails transcribed and emailed to you, the ability to use video chats to liaise with colleagues and clients, and the ability to set up caller ID or call forwarding.

7. Integrations

There’s a big move by businesses towards unified communications, to streamline communications and make staff more productive by using tools, apps and software to enable better integrations. VoIP phone providers offer a range of integrations with popular business tools like Microsoft Teams, Hubspot, SugarCRM or Zoho. 

This helps businesses to integrate their CRM software, accounting software, communications software and other types of software so that they can all be used seamlessly together.

8. Enhanced productivity

Because of the many features and integrations that VoIP offers, together with the fact that it can be used remotely and from anywhere on any device (as long as you have an internet connection), it means that staff can be more productive.

Staff will no longer miss calls, or have to wait for information to reach them, as is typically the case with traditional phones.

VoIP for business: which industries benefit most

VoIP can benefit companies and businesses of any size. For small businesses, VoIP can help them to save costs and scale, while remaining agile and taking advantage of features like auto attendants. 

For medium-sized businesses, VoIP can also help to unify communications and enhance productivity, while also saving on costs. And for large enterprises, VoIP features like auto-attendant and IVR can significantly help to enhance the customer experience, while saving costs and enhancing productivity. 

Certain VoIP providers also offer HIPAA compliant VoIP, so even industries like the healthcare sector can find benefits of switching to VoIP and being able to comply with data regulations and laws.

Making the switch: How NB Technology can help

It can be daunting to think of changing your phone system, especially if you’ve had it for a long time and you don’t know what to expect from VoIP. And there are many factors that are important to consider before you switch to VoIP.

Speak to one of our VoIP experts at NB Technology we can explain the entire process and the costs involved, and can manage your switch from an analogue to a digital phone system.

We can also help you assess your needs and requirements to provide you with the right services and hardware.

Get started with your digital transformation journey and contact us at (704) 644-1220 for a no obligation consultation to discuss your phone system needs and any inquiries you may have.