Managed IT Services Charlotte

Our Managed IT Services is a service designed to proactively monitor, report and maintain all aspects of your PC, Laptop, Server and Mac systems. This includes advance report warnings and failures on hardware components, software errors, incompatibilities and security patches.

Why is this service important to you? In the past, businesses waited until the hardware physically broke down or stopped working before it was reported to the IT service company. This is what we call "Reactive Services". This method often cost businesses more than they realize. (For example, 2 hours of server downtime in a company with 5 or more users could cost a business upwards of $10,000 in lost revenue and productivity). We solve this by fixing all of your system’s issues before they become a catastrophe.

Included with our Managed IT Services is our Managed Enterprise-Grade Antivirus and Network Security Threat Protection System. With many viruses, malwares and Trojans being introduced daily, no system should ever take the risk of not having a proactive security system that actively scans, quarantines viruses and never expires. Our Managed Enterprise-Grade Antivirus and Network Security Threat Protection systems never expire and on every system, it actively checks and applies updates every minute. Being a full-featured system, we are able to restrict users from certain downloadable files based on your company's policy requirements.

With Managed IT Services, our clients receive Live Remote User Support which means issues are typically resolved within 15 minutes from time of the call. Our monthly fees are fixed, so your bill will be the same from month-to-month! (No Back-End Nickle and Diming you).

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Managed IT Services Charlotte Gastonia 24/7 Remote monitoring
Managed IT Services Charlotte Gastonia NC

Managed Desktop

24x7 Proactive Remote Monitoring

Live Remote User Support (within 15 Minutes)

Unlimited Remote, Email and Phone Technical Support

Microsoft Windows, Internet Explorer, MS Office Security  Patches and Updates

Third Party Application Security Updates and Patches (Adobe Acrobat, Flash, Chrome, Etc.)

Antivirus Definition Status Check and Updates

Hardware Capacity and Status Monitoring

Nightly Virus and Malware Vulnerability Scan

System - Remote Control and Reboot

Full Asset Management

System Alerts & Notifications Detection

System Memory Usage Monitoring and Status

Check and Fix Critical System Errors

Hard Disk Space Monitoring

System Logs Checked for Potential Future Problems

Nightly Junk File Clean Up

Nightly Registry, Internet Cookie and Temporary Files Clean Up

Monthly Hard Drive De-fragmentation

Managed Enterprise-Grade Antivirus and Network Security Threat Protection

Dedicated System Engineer 

vCIO - Future Need Assessment and Recommendation Support

Nightly Desktop Cloud Backup

Onsite Techincal Support

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NB Technology provides exceptional service to our organization! Keeping up with several email accounts, a full calendar, and communication between staff was becoming difficult to maintain. However, NB Technology was able to help us become more effective and ...

Donyel Barber

Owner at Family Promise of Gaston