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Our Managed IT Services is a service designed to proactively monitor, report and maintain all aspects of your PC, Laptop, Server and Mac systems. This includes advance report warnings and failures on hardware components, software errors, incompatibilities and security patches.
Why is this service important to you? In the past, businesses waited until the hardware physically broke down or stopped working before it was reported to the IT service company. This is what we call "Reactive Services". This method often cost businesses more than they realize. (For example, 2 hours of server downtime in a company with 5 or more users could cost a business upwards of $10,000 in lost revenue and productivity). We solve this by fixing all of your system’s issues before they become a catastrophe.
Included with our Managed IT Services is our Managed Enterprise-Grade Antivirus and Network Security Threat Protection System. With many viruses, malwares and Trojans being introduced daily, no system should ever take the risk of not having a proactive security system that actively scans, quarantines viruses and never expires. Our Managed Enterprise-Grade Antivirus and Network Security Threat Protection systems never expire and on every system, it actively checks and applies updates every minute. Being a full-featured system, we are able to restrict users from certain downloadable files based on your company's policy requirements.
With Managed IT Services, our clients receive Live Remote User Support which means issues are typically resolved within 15 minutes from time of the call. Our monthly fees are fixed, so your bill will be the same from month-to-month! (No Back-End Nickle and Diming you).
24x7 Proactive Remote Monitoring
Live Remote User Support (within 15 Minutes)
Unlimited Remote, Email and Phone Technical Support
Microsoft Windows, Internet Explorer, MS Office Security Patches and Updates
Third Party Application Security Updates and Patches (Adobe Acrobat, Flash, Chrome, Etc.)
Antivirus Definition Status Check and Updates
Hardware Capacity and Status Monitoring
Nightly Virus and Malware Vulnerability Scan
System - Remote Control and Reboot
Full Asset Management
System Alerts & Notifications Detection
System Memory Usage Monitoring and Status
Check and Fix Critical System Errors
Hard Disk Space Monitoring
System Logs Checked for Potential Future Problems
Nightly Junk File Clean Up
Nightly Registry, Internet Cookie and Temporary Files Clean Up
Monthly Hard Drive De-fragmentation
Managed Enterprise-Grade Antivirus and Network Security Threat Protection
Dedicated System Engineer
vCIO - Future Need Assessment and Recommendation Support
Managed Cloud File Sync and Share - 50GB of Storage Per User
100GB of Nightly Desktop Cloud Backup Storage
Managed Cloud Email Plus - 25GB of Email Storage per mailbox
Onsite Techincal Support
9AM - 5PM*
9AM - 5PM*
I know NB Technology from the Gaston Regional Chamber and their business came highly recommended from others in the community. When we were having computer issues in 2009. We called on NB Technology on numerous occasions to address ...